Ctg333 Privacy Policy — Your data is always safe

1 Introduction

Ctg333 (referred to hereinafter as "we", "the Platform", or "the Company") provides a trusted online gaming experience for members in Bangladesh. We understand that you share your personal information with us on our platform — and we take that trust very seriously.

This Privacy Policy clearly states what information ctg333 collects, why it is collected, how it is kept secure, and what rights you have over your data. ctg333's Privacy Policy is drawn up in accordance with international data protection standards.

This policy applies to the ctg333.app website and all services under it. Third-party payment providers (such as Mobile Banking, Nagad, and Rocket) operate under their own privacy policies, for which ctg333 is not responsible.

2 Information Collected

Ctg333 collects several types of information from you. The details are outlined below:

We never collect your full bank account number, password, or PIN. If anyone asks for such information, it may be fraudulent activity — contact ctg333 support immediately.

3 How We Collect Information

Ctg333 collects your information in the following ways:

• Direct Provision: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatic Collection: Information automatically collected while you use ctg333 through cookies, log files, and web beacons (IP address, browser information, session data).
• Via third parties: Transaction confirmation data received from service providers such as Mobile Banking or Nagad during payment processing.
• Verification Service: Authorized verification services for validating national ID cards and other identity documents.

4 How We Use Your Information

Ctg333 uses your information only for specific purposes. We never use your data for unnecessary reasons:

• To create, manage, and verify your account.
• To ensure deposit and withdrawal transactions are processed successfully.
• To prevent fraud, money laundering, and illegal activity.
• To improve ctg333's service quality and enhance the user experience.
• To send you important account-related notifications and updates.
• To promote responsible gaming and identify harmful gambling behavior.
• To meet legal and regulatory obligations.
• To inform you of relevant promotions and offers, with your consent.

Ctg333 does not share your information with third parties for advertising purposes, and does not engage in profiling or automated decision-making that could harm you.

5 Data Sharing Policy

Ctg333 never sells your personal information. However, your data may be shared in certain circumstances:

• Payment processor: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information required to complete transactions.
• Game provider: Minimum data required to operate Live Casino or third-party games.
• Legal Authorities: Disclosure of information in response to court orders, lawful requests from investigative authorities, or legal obligations.
• Anti-Fraud System: Authorized security services for fraud detection and prevention.

6 Data Security Measures

Ctg333 uses multiple layers of security to protect your information:

• 256-bit SSL/TLS Encryption: All data transmitted to the website is transferred through encrypted channels.
• Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Access Control: Only authorized personnel have access to sensitive information.
• Firewall & Security Monitoring: ctg333's systems are under 24/7 security monitoring.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Two-Factor Authentication: Two-factor security for account login and critical activities.

That said, no system can guarantee 100% security over the internet. In the event of a data breach, ctg333 will promptly notify affected members and take every possible step to minimize harm.

7 Cookie Policy

Cookies are small text files stored on your device that help improve your website browsing experience. ctg333 uses the following types of cookies:

Cookies can be deleted or blocked at any time through your browser settings. However, disabling essential cookies may cause certain features on ctg333 to stop working properly.

8 Data Retention Period

Ctg333 does not retain your data longer than necessary. We follow these principles when determining how long to keep your information:

• Active Account Information: Retained for as long as your account remains active.
• Transaction History: Retained for a minimum of 5 years for legal and regulatory requirements.
• Gaming Data: May be retained for up to 3 years after account closure.
• KYC documents: Up to 5 years after account closure due to legal obligations.
• Log & Cookie Data: Typically deleted within 12 months.

9 Your Rights

As a ctg333 member, you have the following rights regarding your own information:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances, unless we are legally required to retain it.
• Right to Object to Processing: You may object to marketing communications or certain types of data processing.
• Data Portability: You can request your data in a readable, accessible format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise these rights, contact ctg333's support team. We generally respond within 30 days. In some cases, we may be required by law to retain certain information.

10 Minors' Data

Ctg333 strictly does not provide services to anyone under the age of 18. We do not knowingly collect or store any data from minors.

• Date of birth is verified at the time of registration.
• Age verification is completed through the KYC process.
• If any member is found to be under 18, their account will be closed immediately and all associated data will be deleted.

If you believe a minor has registered on ctg333, please notify us immediately.

11 Policy Updates

Ctg333 reserves the right to update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• In the event of significant changes, you will be notified via SMS or push notification to your registered mobile number.
• Continuing to use ctg333 after any changes have been made will be considered acceptance of the updated policy.

Visit this page regularly to stay up to date with our latest Privacy Policy.

12 Contact

For any questions, complaints, or data-related requests regarding our Privacy Policy, please contact us:

• Live Chat: Chat button at the bottom right of the website — average response time of 2 minutes.
• Email: [email protected] — typically responds within 24 hours.
• Support Hours: 24/7, in both Bangla and English.